News

Albridge Solutions Recognized as "Center of Excellence"
by Purdue University and BenchmarkPortal

Designation Highlights Delivery of World-Class Customer Service

Lawrenceville, NJ — April 19, 2006 — Albridge Solutions, the industry leader in enterprise data management (EDM), web-based portfolio accounting and performance reporting, announced that its Client Services and Support Team is ranked in the top ten percent among industry contact centers, earning a certified "Center of Excellence" designation from Purdue University's Center for Customer-Driven Quality™ (CCDQ) and BenchmarkPortal. Founded in 2000, Albridge is also one of the youngest firms, as well as one of the most efficient measured by scale, to receive the Center of Excellence certification.

The Center of Excellence certification recognizes a contact center's ability to exceed rigorously validated, objective performance standards compared to its industry group. In earning this designation, a contact center must undergo rigorous audits performed by BenchmarkPortal researchers, led by Dr. Jon Anton, the director of benchmarking at Purdue's Center for Customer-Driven Quality. Based on best practices metrics drawn from the world's largest contact center database, achieving Center of Excellence certification distinguishes a call center as one of the elite leaders in delivering efficient, superior customer service. The categories in which Albridge's certification score exceeded the technology support and services peer group benchmarks included speed of answer, closed calls on first call, and top box agent satisfaction. Albridge's Client Services and Support team surpassed the 67.2-second industry benchmark for speed of answer by a 37 percent margin, and recorded 84 percent of calls closed on first call, exceeding the industry benchmark by 17 percent. The team supports more than 100 leading financial services organizations and 70,000 financial advisors.

"The Center of Excellence certification process requires that a call center demonstrates efficiency and effectiveness," said Dr. Jon Anton, director of benchmarking, The Center for Customer-Driven Quality at Purdue University. "The Albridge Client Services and Support team demonstrates all of these attributes, providing a high level of service that their customers can rely on and that contributes to shareholder value."

"Service and support is a critical component of the overall value Albridge provides to its clients. We participated in CCDQ's analysis to gain an objective, third-party assessment of the service quality we deliver," said Alex Sauickie, vice president, Operations & Services, Albridge Solutions. "Receiving the Center of Excellence certification is an acknowledgement of our commitment to continuously deliver a superior level of service. Our team is focused on optimizing our internal resources as we continue to meet the needs of our clients and raise the level of support we provide to ensure that we increase retention and strengthen client loyalty."

About Albridge
Albridge Solutions is the leading provider of enterprise data management (EDM) and web-based portfolio accounting and performance reporting solutions to the financial services industry. Financial institutions and advisors including investment management firms, insurance companies, banks, registered investment advisors, and independent, insurance and bank broker-dealers rely on Albridge for the high-quality consolidated data they need to succeed. Albridge Solutions consolidates account information from hundreds of data sources encompassing thousands of product companies and makes this valuable customer data readily accessible to many leading financial institutions and advisors. Using patent-pending technology, Albridge Solutions collects, cleanses and normalizes the transaction and position-level securities data it receives from settlement and clearing firms, data custodians, product companies and internal proprietary systems. This data is then used to power Albridge Wealth Reporting, our web-based portfolio accounting and performance reporting solution in use at more than 100 financial services firms representing in excess of $1 trillion in assets, 70,000 financial advisors and millions of investors. Financial institutions can also choose to receive cleansed and consolidated information via Albridge Web Services or Albridge Replicated Data Services to support enterprise level initiatives such as data-mining, CRM, compliance monitoring and other mission critical business applications. Additional information is available at www.albridge.com.

About Center for Customer-Driven Quality™ at Purdue University
The Center for Customer-Driven Quality is internationally recognized as the premier research and education organization for behavior in customer access and access channel management issues. For questions about the Center, please contact Dr. Jon Anton at 765.494.8357.

About BenchmarkPortal
BenchmarkPortal (BMP) is the custodian of the database of contact center performance metrics in conjunction with The Center for Customer-Driven Quality™ at Purdue University. This is the largest database of best practice metrics in the world. BMP provides peer group reports, industry reports, and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. In 2005, BMP received a U.S. Patent (#6,877,034) for its unique methodology of online contact center performance benchmarking through metric gap analysis. BenchmarkPortal's Web site can be found at: www.BenchmarkPortal.com.

Contact: Jason Beyersdorfer 609-806-0235