While other financial organizations are cutting back on support, Albridge's Client Services and Support remains committed to its investment to deliver world-class support to clients.

Our dedicated team of Client Service Professionals has over 200 combined years of financial services experience, enabling them to respond properly and promptly to issues affecting clients.

Our People Know Your Business
With CFPs and CFAs staffing our Client Services and Support teams, our clients benefit from receiving assistance from experts knowledgeable in the financial services industry. The team’s focus on delivering service excellence and continuous improvement resulted in a “Center of Excellence” designation from Purdue University’s Center for Customer-Driven Quality™ (CCDQ) and Benchmark Portal. Awarded in 2006, the honor recognizes the Albridge Client Services and Support team as one of the most efficient measured.

Proven Processes to Deliver Superior Service
Albridge is a member of the American Society for Quality and follows their best practices for efficiency and service. Our implementation of standard operating procedures has enabled us to develop proven processes with checks and balances throughout the service request lifecycle. Whether via our Level 1 Support for investment professionals directly or our Level 2 Support for a client’s internal support team supporting their investment professionals, our clients benefit from our award winning eService Center, which allows clients to submit and track service requests with real-time status.

Technology at the Core
Albridge employs several technology tools, including the award-winning eService Center, which provide the foundation for our world-class service team and enable us to accommodate substantial scalability and provide the highest level of client service.